I went to CVS last week and instead of check out people there were only the self-service check outs with store employees on hand to help people use them. Self-service check outs have existed for years, but I have always avoided them. Its kind of like how I knew VHS was becoming extinct but I still refused to buy DVDs until there were no more VHS tapes to purchase. The self-service check outs really are better than the people were. For one thing, even if I insist that a store employee hover when I self check out, I am much faster at checking out than the store employees ever were. I guess change really can be good even though its comforting when things are always familiar.
2 comments:
Have you read about the automated systems at Sheetz and Wawas (two sandwich shops)? They apparently have an automated ordering system which is amazing. I found a youtube clip of it. http://bit.ly/KelkaI
cool, i'll check it out.
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